Terms and Conditions of Sale
The online system allows for user registration, creation of an individual account, use of the full account functionality, including the purchase of tickets for the Club de Ultrace 2024 event organized by Go Hard LTD.
The purchase of tickets can be made through the service website ultraceofficial.com, starting from December 5, 2023, until stocks are exhausted.
The system administrator within the service is the Organizer.
Definitions
Organizer/Seller – Go Hard LTD, located in Wrocław at Rafała Wojaczka 19/60, 51-169 Wrocław, Tax Identification Number: 8992795419. Event – Club de Ultrace 2024, taking place on June 29-30, 2024.
Terms and Conditions – these present Ticket Sales Terms and Conditions.
Registration – the process of registering on the Service to create an individual User account.
User – a person registered on the website (possessing a login and password for the Service) and having an individual account on the ultraceofficial.com Service.
Ticket – the entitlement of a specific Participant to enter the Club de Ultrace 2024 event on specified days, from June 29, 2024, to June 30, 2024, in a specified area. The ticket is in electronic form. Ticket sales begin on December 5, 2023.
Force Majeure – circumstances arising from or attributable to actions, events, lack of events, or accidents beyond the reasonable foresight and control of the Organizer, including, but not limited to: collapse, flood, fire, explosion, earthquake, landslide, structural damage, epidemic or increased incidence and spread of infectious diseases (e.g., coronavirus), or other natural physical disasters, lack or insufficient supply of electricity, satellite connections and other communication links, military actions, riots, strikes, terrorist acts, social unrest, national mourning, decisions of investigative bodies, local government or government administration, occurring during the Club de Ultrace 2024 event or in the period preceding the event, if it prevents the organization of the event on the scheduled date.
Adult – a natural person who has turned 18 years old at the latest on the day of the commencement of the Club de Ultrace 2024 event, i.e., on June 29, 2024, or has turned 18 on the given day of the event and provides a document confirming the completion of 18 years of age, or from which the completion of 18 years of age is evident (identity card, driver's license, passport, birth certificate).
Event Participant – a person to whom a Ticket for the Club de Ultrace 2024 event has been issued.
Registration – the process of registering on the Service to create an individual User account.
Order – the Buyer's declaration of intent made through the Service, clearly specifying: the number of tickets for the Club de Ultrace 2024 event, the method of payment, and directly aiming to conclude a contract between the Organizer and the User. Placing and processing an order involves several stages, confirmed by the Organizer in the User's panel on the ultraceofficial.com Service, marked respectively as New Order, Paid Order, Order Sent. For the avoidance of doubt, the Order is a declaration covering all the stages mentioned in the previous sentence.
Contract – a sales agreement for the Ticket/Tickets for the Club de Ultrace 2024 event, which will take place from June 29, 2024, to June 30, 2024.
I. General Provisions
By logging into the Service and using the Service, the User accepts the terms specified in these Terms and Conditions.
The User consents to the Organizer using telephone, e-mail, automatic calling device or other electronic means of communication for correspondence purposes (voluntarily).
The User uses the Service on their own behalf.
The User acknowledges that the condition for registration on the ultraceofficial.com Service and the purchase of Ticket/Tickets for the Club de Ultrace 2024 event is the acceptance of these Terms and Conditions, Privacy Policy, and consent to the processing of personal data for the above-mentioned purposes. During the registration process, the User may also consent to receive commercial information electronically, and to the processing of personal data by the Organizer or the Organizer's partners for marketing purposes.
If the Organizer, due to a Force Majeure Event, is unable to fulfill in whole or in part any of its obligations arising from the ticket sale contract for the Club de Ultrace 2024 event, the Organizer will be released from the performance of the aforementioned obligation.
The Organizer reserves the right to change the schedule of the Club de Ultrace 2024 event, the lineup of artists, the order of their appearances, or the duration of their performances without the right of the User or Participant to demand any compensation from the Organizer, or to obtain a refund of funds from the sale of Ticket/Tickets.
The Organizer is not responsible for the provision of incorrect or false data by the User in the process of purchasing Ticket/Tickets for the Club de Ultrace 2024 event, which prevents or hinders the fulfillment of the Organizer's obligations arising from these Terms and Conditions.
II. Conclusion of the Contract
The Seller of admission tickets for the Club de Ultrace 2024 event on the ultraceofficial.com Service is the Organizer.
The sales contract between the User and the Organizer is concluded after the User has placed and confirmed the Order, paid, and received confirmation of the purchase of Ticket/Tickets from the Organizer to the User's email address. Ticket sales will begin on December 5, 2023.
Payment of the Order, depending on the payment method chosen by the User, means the crediting of the payment for the Ticket/Tickets to the Przelewy24 bank account belonging to the Organizer.
The Seller reserves that the Tickets are available until exhausted.
III. Registration in the Service and Logging into the Service
Only a registered and logged-in User of the Service can purchase a Ticket for the Event.
Registration to the Service is done by creating an individual account on the Service. To do this, the User fills out a form on the ultraceofficial.com website, providing data: email address, username, password, first name, last name, and contact phone number. The account can be linked by the User to a Facebook social media account after full registration to facilitate the login process in later stages of using the Service.
Logging into the Service is possible after prior registration to the Service. Login is accomplished by the User providing a username (which is the email address) and password.
IV. The Purchase Process
The process of purchasing Ticket/Tickets is possible after logging into a previously registered User account.
The User selects products from the list presented and available on the website. The choice concerns Ticket/Tickets and additional products according to availability and the User's choice.
The User makes a choice according to the successive steps of the Order and the method of payment.
The only available forms of payment are through the Przelewy24 service. A link to make the payment is provided on the website in the User's panel and in an email sent by the Organizer after the User confirms the placement of the Order.
The User is obliged to specify the delivery details for the Order – company name (if the delivery is to a company or workplace), first name, last name, street and property number, postal code, city, country (in case of international shipping), and contact phone number. The Organizer is not responsible for inaccuracies, errors, or imprecisions in the address provided by the User, which prevent the effective delivery of the Order.
The final stage of the purchase process is the confirmation of the Order and making the payment.
The acceptance of the Order is confirmed in an email sent by the Organizer immediately after the User makes the payment. Payment is understood as the crediting of the payment to the Przelewy24 bank account belonging to the Organizer.
V. Delivery and Personalization of the Ticket
Orders confirmed by the Organizer are automatically sent by the System to the email address provided in the Order.
In the event of non-delivery of the Order, the User has the right to contact the Organizer to clarify the matter. The Organizer will strive to explain the circumstances of the case and will inform the User by email about the results of the explanatory proceedings.
The information visible on the ticket is the buyer's information.
The ticket code is valid only upon first verification, the first person to present the ticket is considered the valid ticket holder.
The details on the ticket do not have to match the details of the person using the ticket. The ticket is subject to one-time verification at the time of entry to the event - there is no possibility of reusing the ticket.
Participation in the event is authorized only with a properly attached badge, the ticket must be personally exchanged for a badge at the first entry to the event.
VI. Additional conditions
The user is obligated to verify the correctness of provided data before confirming the order. The user is responsible for the accuracy of data given in the system during registration, in the process of making a purchase, and in the process of personalization and activation of the Ticket/Tickets.
The User acknowledges that any negative consequences resulting from the inability to unequivocally identify the data provided by the User are borne by the User.
After confirming the order, there is no possibility of changing or cancelling it, it must be paid for according to the order, subject to the right to a refund in accordance with the provision of point XI of these Regulations.
By using the Ticket, the Participant accepts the general terms and conditions set by the Organizer, in particular the Event Regulations and other Regulations, if they have been or will be issued by the Organizer in relation to the Event.
The Organizer refuses to sell Tickets and entry to persons against whom a final judgment has been issued prohibiting entry to mass events or a final judgment obliging to refrain from staying in the places where mass events are held, issued by a court against a convict in connection with the conditional suspension of the sentence of deprivation of liberty or against a minor based on art. 6 point 2 of the Act of October 26, 1982 on proceedings in juvenile matters.
The Organizer may refuse entrance to the Event to minors despite having a Ticket purchased in accordance with the Regulations, without the right to demand a refund of the paid price.
VII. Ticket price and Order value
The price list containing a list of available Tickets along with the prices of additional products is provided by the Organizer on the website ultraceofficial.com.
Tickets may be sold in batches, which means that the Organizer puts a specific number of tickets up for sale at a set price, and once all of those tickets have been sold, a new batch may be offered at a different price. Regardless of the above, the Organizer reserves the right to change the price of tickets at any time without giving a reason. The Organizer will announce any changes to ticket prices on the event's website, along with the new ticket price.
The seller reserves the right to add a service charge to the total value of the Order made via the Service, for the handling and processing of the Order.
The Organizer reserves the right that the total value of the Order placed in the Service includes the price for the Ticket/Tickets, additional products selected by the User, and potential postage or courier delivery costs.
VI. Additional conditions
The Organizer is the administrator of the personal data database provided by the User.
The Organizer is obliged to protect personal data in accordance with the Organizer's Privacy Policy and in accordance with generally applicable legal provisions.
The user acknowledges that providing personal data, as referred to in the provisions of these Regulations, is necessary and required to place an Order and to conclude a Ticket/Tickets Sale Agreement.
Detailed rules on the processing of personal data used for the implementation of the Order and in connection with the conclusion of the Agreement have been described in the Privacy Policy, which is located at: https://ultraceofficial.com
The Organizer and the Organizer's commercial partners cooperating in the organization of the Event may use and process the User's or Participant's personal data for marketing purposes and the implementation of direct marketing activities using IT devices, provided that the User or Participant gives separate consent for the processing of personal data in this scope.
X. Returns
The User has the right to return the purchased Ticket(s) and additional products within an inalienable deadline of 14 days from the day of placing the Order, which means the confirmation of the Order by the Organizer after the Order has been paid.
The Organizer will refund the funds within 30 days from the day the User makes the return.
The funds are refunded to the User in the method of payment chosen by the User when placing the Order. Only the funds spent on the sale price of the Ticket(s) or additional products are subject to refund. The Organizer does not refund the costs incurred for preparing the shipment, its implementation, and service costs.
The Organizer reserves the right not to accept returns in the case of provision of false data, especially with respect to the date of birth.
The organizer reserves the right not to accept returns in the event of providing incorrect information or information inconsistent with the identity document (identity card, driver's license, passport).
The organizer has the right to verify the data from the Ticket with the identity document.
The organizer reserves the right that no refunds will be accepted after the deadline mentioned in point 1 above, except for the situations indicated below:
death of a family member in the direct or collateral line up to the second degree of consanguinity or affinity, provided that a reliable document confirming the above circumstance is presented,
illness or procedure/surgery (excluding pregnancy) preventing participation in the Festival, provided that the above circumstance is documented with information/certificate from a specialist doctor or a health care facility.
The Organizer reserves the right to verify the grounds for making a refund in the aforementioned manner. The Organizer agrees to make a refund or refuses to make a refund, providing a justification. The Organizer's decision is final.
A ticket refund is not possible within 7 calendar days prior to the start of the event.
The above rules apply accordingly in the event of a cancellation of the Event due to attributable reasons on the part of the Organizer.
XI. Additional provisions
The Organizer reserves the right to change the event's program, in particular the schedule, the lineup of artists, the order of their performances, or the duration of their performances, without the User's right to demand any compensation from the Organizer.
The Organizer is not responsible for the User providing an incorrect or false mailing address, or other incorrect information that prevents the identification of the User.
XII. Withdrawal from the contract
The organizer informs that, in accordance with article 38 point 12 of the Act of May 30, 2014 on Consumer Rights (i.e. of December 13, 2018, Journal of Laws from 2018, item 134 with later amendments), the User has no right to withdraw from the contract under the terms of article 27 of the aforementioned act.
XIII. Contact and correspondence with the Seller
The Seller allows the User to make contact exclusively through the System.
The user has the right to contact the Seller via the contact form available in the System.
The Seller provides information about the Club de Ultrace 2024 Event in the System and on the website at: ultraceofficial.com. The Seller reserves the right not to respond to a question when the information concerning the question is available on the Event website.
The Organizer reserves the right to consider the deadlines mentioned in these Regulations as observed, if the correspondence is sent by the User no later than the last day of the deadline.
XIV. Final Provisions
In case of discrepancies between the provisions of this Regulations and the provisions of the Event Regulations, the provisions of this Regulations take precedence.
The current version of the Terms and Conditions is always available in the Terms and Conditions tab on the website https://ultraceofficial.com during the execution of the Order and throughout the period after the execution of the User's Order, the User is bound by the Terms and Conditions accepted by him when placing the Order.
In matters not regulated by these Terms and Conditions, the relevant applicable laws shall apply. Disputes shall be settled by the court having jurisdiction and subject matter for the Organizer's registered office.
Club de Ultrace Event Terms and Conditions
a) verification of rights to stay on the Event premises,
b) for identification purposes to establish their identity and confirm their adulthood,
c) inspection of the contents of luggage and clothing of individuals, in case of suspicion that these individuals are bringing in or possessing dangerous items, especially weapons, sharp tools, substances prohibited by law, alcohol. The evaluation of items and their classification as dangerous is the prerogative of the Security Services.
d) to enable the Security Services to determine the rights of individuals to stay in the event area,
e) failure to comply with the request to leave the Event;
f) failure to comply with the instructions of security services by people disturbing public order or behaving contrary to the regulations of the mass event;persons under the visible influence of alcohol, intoxicating substances, psychotropic or other similarly acting substances,to individuals possessing weapons or other dangerous objects, explosives, pyrotechnic products, fire hazardous materials, alcoholic beverages purchased from places other than those designated by the Organizer, intoxicating substances or psychotropic substances.to individuals behaving aggressively, provocatively, or in any other way posing a threat to safety or public order.Persons not possessing a valid document entitling them to participate in the Event,to people wearing shoes with metal ends,persons whose appearance prevents identification,to individuals possessing plastic, glass, or metal containers, or cans etc.to persons whose behavior or statements expose the Organizer to the loss of good reputation, or violate the personal rights of the Organizer, or act to the detriment of the Organizer, or the event's brand.
a) handheld metal detectors,
b) other necessary and legally permitted means of personal protection.The Security Service determines the right of an Event Participant to be present at the Event by checking whether the Event Participant has a Ticket.In the case of detecting items in the examined baggage or clothing, the possession and bringing of which are prohibited at the Event, the security services refuse entry to the Event to the person found in possession of these items or remove them from the area.In the event of detecting weapons or other dangerous items, alcoholic beverages, explosives, pyrotechnic and fire-hazardous materials, and narcotic and psychotropic substances in the inspected baggage or clothing, the Order Services will apprehend the person found with these items in their inspected baggage or clothing and, after confiscating them, will draw up a protocol of this operation and then hand this person over to the Police, along with the confiscated items.Persons who have been denied entry to the Event area or are staying there, or Participants removed from the Event area in accordance with the Regulations or the Act due to their violation, are not entitled to a refund for the Ticket.
a) Anyone who does not comply with the organisational order, issued under the Act or Regulations by the Organizer or Security or Information Services, is subject to arrest, restriction of freedom or a fine.
b) Anyone who brings or possesses at the Event any weapons, other dangerous objects, explosives, pyrotechnic products or fire hazardous materials, is subject to arrest or restriction of freedom.The organizer does not provide a deposit for items whose bringing and possession is prohibited during the event.